Here’s a really good article that discusses the PM’s responsibility and role in positively impacting client relationships:
Too often project managers think that just because a project is managed well in principle, it automatically equates to a satisfied client and the opportunity to execute the next project for that client. Experienced project managers (PMs) have learned the hard way that despite delivering a technically perfect project, the client may still feel less than satisfied and occasionally even angry. PMs must constantly create a positive relationship with the client, continually positioning their organizations to get either the next opportunity or the “golden referral.” By employing a systematic approach to building trust and credibility, project managers create strong client relationships. Proactive, client-focused project management fosters higher levels of client satisfaction, leading to continued opportunities and revenues as well as new business.
PMs who have a systematic approach and can employ it to build greater levels of trust and credibility will produce continuing and new business opportunities and revenues. To learn more about how to ensure project success that leads to client satisfaction and more business opportunities, consider joining an Exotek Peer Group.