Our Clients

We have increased our business with double digit growth each year and we doubled our head count since working with Exotek.

During the past five years of working with Exotek, DMC has expanded from one to five offices, from less than 30 people to over 100, and more than tripled our revenue and profits. Exotek’s vast industry knowledge, keen perspective and spot-on advice is a big part of that growth.

As Amfax pumped an increased number of projects through an incrementally changing ‘flat structure’, we could not achieve sustained growth and kept bouncing off the $5-7 M ceiling. The support, insight and vision offered by Exotek during the thorough audits provided an action plan for our improvements to deliver 200% growth in 5 years.

Exotek has helped VIE on best practices, stabilizing our business model, improving our organization, and adopting performance metrics. Benefits included doubled profits, low turnover rate, strong balance sheet, no debt, and more than adequate reserves. We strengthened our customer relationships and elevate our strategic thinking to better serve our changing marketplace. Exotek has been a real asset.

Thank you for your time and guidance throughout my time as a member of this peer group. I found it very interesting and valuable to converse with people in the industry that have similar successes and challenges. You are doing a great job as the moderator to facilitate and encourage discussion. I appreciate the acceptance in the group and the connections made.

We want to perform like the best companies in the world. While meeting ISO and Safety requirements are important, we are learning a lot from CSIA about the management of our system integration projects. By validating our capabilities against industry standards, we demonstrate our ability to deliver quality solutions in other countries. For us an audit is a continuous learning process, and Exotek has been part of it, bringing experience to improve our system. Thank you for all the time, you both take to help others getting better every day.

We decided on Exotek to be our auditing firm because the firm experience in the CSIA Certification and the quality of its Auditors. We have relied on Exotek since our first Audit in 2009. There are a myriad of benefits from being audited and reaudited. The most relevant are:

• Keeping up with the organizational evolution of the company.
• Improvement tips in every aspect of the organization.
• The benchmark with the top tier of integrators worldwide.
• Self-evaluate and identify improvement opportunities in our processes.
• Raising the bar and assess the evolution of our company every three years

Don Roberts and Exotek provide so much more than the assessment. DMC is a better company because of our involvement with Exotek and Don’s consulting.

The Exotek Team have been closely associated with our industry for well over a quarter century. Their analysis and feedback is invaluable. Even though we passed, there is always room for improvement and the audit is great at identifying those areas. As Peter Drucker pointed out, ‘If you can’t measure it, you can’t improve it.’ So, having Exotek perform a triennial audit is great way measuring yourself against the CSIA Best Practices and Benchmarks.

We have used Exotek as our CSIA auditing firm for each of the 8 audits.  Brian is very knowledgeable with regards to all aspects of the business.  Brian’s history with our organization provides the benefit of knowing where to focus (areas for improvement) versus sections where we are stronger as a company. The CSIA audits are one of the key feedback data points that drive our continuous improvement process.  The input that Brian provides helps us focus our efforts to improving our standards, training, and procedures. As an organization we believe we are always striving to better the organization.  It is also important to recognize that what may have worked 20 years ago doesn’t today.  Similar to keeping up with new technology, businesses should continue to evaluate their processes.  The CSIA benchmarks are a great reference point for any systems integrator.

Evaluating ourselves against the highest standards in our industry is key to providing the best service to our clients.  Therefore, the CSIA Certification process is highly valuable, as is utilizing the best auditor.In choosing an auditor, we wanted to work with the firm that we, and many of our peers, consider to be the best – Exotek.  From our first audit in 2012 through today, Exotek has provided the PDA team with the ‘how’ of achieving certification and the ‘why’.  We have left each audit with actionable steps and a clear understanding of the continuous improvement to achieve our strategic vision – to be the source of knowledge on, and provision of, Automation and Digitalization solutions for the food and beverage industries.

We have been CSIA-certified since 2003, and this latest successful audit further demonstrates the effectiveness of our organization and our commitment to the highest standards of operations and providing the support our customers expect, matching the excellence of our products. Alongside our ISO 9001, ISO 45001 and ISO 14001 certifications, this latest accreditation will make it easier to choose Alfamation when high-quality automated functional & optical test systems are required.”

We value the CSIA Best Practices and Benchmarks as a guidebook to the best path to success for all that we do as a business. We have based
our continuous improvement program and many of our growth programs on them. The audit is a critical component of that plan as it sets a cadence to our outside review and insight that we are getting better and our improvements are being adopted within the company. The market and our business continues to evolve and continuing our re-certifications is
vital to us as a test and validation of improving our business so that we can ensure that we will be a thriving business most importantly for our people but also for our current and future customers. Exotek and specifically Brian Mullen, has conducted our audits over the +20 years and that helps in a couple of ways; Brian has already looked behind the curtain, knows manyof our people, our processes, and our culture so he can pinpoint our weaknesses and not only audit our processes but have deep conversations about our business needs.”

Outbound chose Exotek as their auditors due to their professionalism and experience.  During our first audit as well as the recertification, it wasn’t just about passing a bar, it was finding ways that we could improve our internal processes even more.  We don’t see recertification as the goal, it’s just the validation that our processes are sound and that they are followed.  We look forward to our next recertification audit in three years.

Given Exotek’s stellar reputation and extensive experience working with other systems integrators, their audit gives us the best opportunity to utilize the shared knowledge of the entire CSIA community. Preparing for the audits is a driver for continuous improvement in our organization.

Polytron has a long-standing relationship with Exotek starting with our first certification audit in 2013, said Ron Rich, President of Polytron, “We continue to choose Exotek because of the great experience that we have had with them over the years, and more importantly, because they add value to our organization with each audit. In preparation for each audit, we focus on our processes and the involvement of a broad team.  We strive to be a continuously learning organization, and we gain valuable knowledge in the audit that helps us to refine and improve our processes for our current and future business. Re-certification gives us a repeatable framework for benchmarking our business processes against the best practices for our industry.

Using their depth of experience, Exotek turns the audit into a valuable consultative experience to guide our next steps in improving our business. Bringing an outside perspective from a deeply knowledgeable and respected third party, the audit gets at the truth of your company’s strengths and weaknesses, which must be the foundation for authentic improvement moving forward.

We are living in a changing world with new realities that forces us to find new mechanisms to work even more efficiently. So we must re-align our strategies to reach our objectives. Since 2013, Gersa Monterrey has adopted CSIA Best Practices and trust it as a method to meet our organizational expectations. Being CSIA Certified positions our business for sustainability and growth. While we would have preferred an on-site audit, we chose a remote audit from Exotek given the current pandemic situation. It was as great an experience and appreciate this new approach for re-certification.

Our meetings with Exotek and other like-minded members are always appreciated and well received.  Our meetings allow for the group to discuss pertinent topics that we are facing and discuss possible solutions for all within our group.  I highly recommend joining such a group!

I look forward to our Exotek peer group discussions. It is always refreshing to hear new ideas and perspectives on issues we face every day. I am thoroughly impressed by the knowledge and experience of everyone in our group and their willingness to help others learn and grow.

Interstates has been involved in peer groups for many years and if you are not currently a part of one I can personally vouch for how much value they will bring to your organization! We also have been using the Traction model in our organization for a few years and have found it to be very effective at helping our leader team focus on the right things and get things into execution. Thanks Exotek for offering this value to our CSIA organization!

I have been a member of an Exotek Peer Group since the start of 2014. Our group consists of 8 executives from a diverse set of companies and our meetings. The value from the group has been significant – in the time I’ve been a member, my company has more than tripled in size and has gone from two offices to eight. Having a sounding board of peers who understand my business has been invaluable. I would highly recommend an Exotek Peer Group for anyone looking to improve & grow their business.

I have been a member of an Exotek-led CEO peer group for many years, and have found tremendous value in it. We also have several of our people in some of the other functional peer groups. One great side benefit has been the relationships that have grown between the peer group companies, which in turn leads to collaboration on client projects. We’ve shared resources with most of the companies in our group, and I’d strongly encourage other CSIA companies to consider participating in facilitator-led peer groups.

Matrix Technologies has been part of a peer group for several years.  As one of the shorter tenure leaders within the group, I have found great value in discussing the experiences, knowledge and forethought brought by the other executives. The key to the success of the group is the willingness to share and to help each other, all for the betterment of our industry.  If you come to the group with the right mindset, it will certainly help you grow as a leader and as a company.

We are a new member company to the peer group having joined a year ago. I have been impressed with the high-value sharing of ideas from knowledgeable and successful people with direct experience in our industry. It seems like we’re all focused on overcoming the same challenges, so the discussions are directly and immediately applicable to our business. If you get a chance to join one of these groups, I would highly recommend it.

Grantek has been extremely fortunate to be associated with an Exotek led peer group. Exotek facilitates this group of 9 CEO’s. Exotek’s industry knowledge and business experience has proven valuable as the group discusses various business challenges and exciting new opportunities. If you and your company are open to sharing your experiences and want to gain insight from a group of like-minded executives, these peer groups are for you. I have been involved with various peer groups over my business career and I can clearly state that the Exotek led group is by far my best experience.

We’ve been working with Exotek on improving the performance of our leadership team. While some were skeptical of the Myers Brigg Type Indicator Personality Assessment (MBTI) at first, we were surprised at how accurately we were able to understand our personal strengths and blind spots. Exotek had extensive experience in using MBTI for leader empowerment and has worked to customize the approach to resonate with us engineers.  Working with Exotek on empowering our leaders has helped us gain new insights on strengthening our team’s communication, and understanding how we can leverage each other’s strengths and support each other’s blind spots. It has even helped us with our client communications.

Thanks for running another great meeting. You’re a master at corralling topics and keeping conversations relevant and moving forward while engaging all attendees. I must say that it has been a breath of fresh air to have dialog and insight both with you and the peer group members.

For several years, Exotek has worked with Avid’s executive team on strategy as well as the development of our leaders. With deep industry knowledge paired with an effective coaching style, Exotek has been uniquely able to help our team grow and develop. I highly recommend Exotek for leadership development.

Exotek moderated our strategic planning last year and did a great job keeping us on track, working through sticking points, and leaving us with actionable items. We followed many of the Traction principles and found it to be a worthwhile blend of long-term planning and short-term, realistic goals.

Automate has appreciated your collaboration during these months in getting the certification. Your assistance has made this process easier and your advice has been very helpful. I know that we are just at the beginning of this path and for sure we will be needing your support again.

For the past two years, I have been fortunate to collaborate with Don Roberts as my mentor. What I appreciate most about our partnership is his skill in revealing perspectives I might overlook, challenging my thought process, and ensuring my commitment to shaping and implementing my personal VTO. Leveraging his vast experience, an exceptional team, and an extensive network of like-minded professionals, he has facilitated swift progress in both my career and personal development.