This article discusses how to handle colleagues who frequently ignore company rules despite being talented. They offer strategies for addressing such issues without creating hostility:
- Put the Situation in Perspective: Before reacting, consider external factors influencing the colleague’s behavior instead of assuming it’s due to laziness or carelessness.
- Have a Curious Conversation: Initiate a non-confrontational discussion to understand the colleague’s perspective, asking open-ended questions to uncover the reasons behind their behavior.
- Explain the Purpose of Rules: Help the colleague see the value of following processes by framing it in terms of benefits, such as reduced workload or fewer last-minute crises.
- Offer Flexibility: Find a middle ground by adapting processes where possible, like shorter check-ins or using templates, and treat these adjustments as experiments.
- Stay Firm When Necessary: When rules must be followed, politely but assertively communicate the importance of compliance and its impact on the organization.
The approach combines empathy, understanding, and firmness to manage rule-benders effectively.
